posted on May 10, 2010 00:23
You remember the game of telephone, right? The test of communication skills where one person whispers a message to his neighbor, and that message is translated multiple times from person to person until eventually, the last contestant repeats her interpreted message aloud. The goal is for the final person in the chain to correctly hear the original message, but invariably, there is laughter all around as the message is misconstrued.
When this happens in business however, it’s no laughing matter... There is a tendency to interpret information in very individualized ways, but as business analysts (BAs), we don’t want to allow for that. Rather, BAs strive for clear, concise and coherent articulation of requirements because it influences the outcome of solutions.
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